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Revolutionizing Retail: How Selfridge and Wanamaker Shaped Modern Shopping
TL;DRPioneers Harry Gordon Selfridge and John Wanamaker dramatically reshaped retail in the 19th century. Selfridge introduced “retailtainment” and emphasized customer service with “the customer is always right,” while Wanamaker brought transparency with price tags and convenience with the one-stop-shop model. Their innovations laid the foundations for the engaging, customer-focused retail experiences we see today. The retail landscape as we know it today was shaped by innovative…
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