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How to Make an Impression on Your Customers

On average, over 65% of the income generated by a small business comes from their existing customers. While it is important to attract a wider audience, you mainly need to focus on keeping your existing customers happy. Accomplishing this goal will require lots of hard work and the right team. Failing to make a positive impression on new customers can result in them jumping ship and seeking out the help of a competitor. Having a high customer turnover rate can result in lower profit margins and…